Description

JOB GOAL: The Case Manager is responsible for coordinating, monitoring, documenting, and supporting the delivery of services to individuals receiving Adult Training Facility services in accordance with Pennsylvania Chapter 2380 regulations, Office of Developmental Programs (ODP) requirements, individual rights, and agency policies and procedures. The Case Manager ensures that services are person-centered, outcome-oriented, and supportive of each individual’s assessed needs, preferences, and strengths, as outlined in the Individual Service Plan.

Case Managers perform comprehensive functional assessments, develop person-centered

individual care plans (ISP), coordinate center-based services to consumers, and maintain client

records documenting the efficacy of services and interventions.

SUPERVISORIAL DUTIES: N/A

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EDUCATION/EXPERIENCE: The successful candidate must have a Bachelor's Degree, preferably in social work, health science, psychology, or a closely related field, and at least one year of experience in case management. Knowledge of basic concepts in human services and human development, and familiarity with the unique challenges faced by individuals with physical and intellectual disabilities, are essential. Other helpful experiences include exposure to behavior management strategies and techniques relating to adults experiencing atypical control problems. The position requires strong oral and written communication skills, including proficiency in punctuation, spelling, and grammar; basic arithmetic; and routine record storage, retrieval, and management procedures, including case file management.

QUALIFICATIONS:

Case Managers must have a bachelor's degree in social work, psychology, or other related fields with practicum experience preferred, OR have at least one (1) year of experience in an educational, social service, or healthcare-related setting. Experience working with people with disabilities is a plus. Cultural competency and the ability to be sensitive to diverse backgrounds are essential.

PERFORMANCE RESPONSIBILITIES:

Individual Support and Coordination

1. Coordinate and monitor implementation of Individual Support Plans (ISPs).

2. Ensure services are delivered consistent with assessed needs, individual preferences, and desired outcomes.

3. Participate in ISP meetings, annual assessments, team meetings, and interdisciplinary planning sessions.

4. Maintain regular communication with individuals, families, caregivers, support coordinators, residential providers, and other team members.

5. Assist individuals in accessing community resources and supports as identified in the ISP.

6. Monitor individual progress toward outcome objectives and document measurable progress.

7. Handle case assignments, drafting service plans, reviewing case progress, and determining case closure.

8. Coordinating with direct service providers to ensure all staff are aware of consumer ISP goals.

9. Informing consumers and their families about available supportive services and the person-centered service planning process for self-direction, including rights, risks, and responsibilities.

10. Collects additional necessary information, including, at a minimum, consumer preferences, strengths, and goals to inform the development of a case management plan as needed.

11. Works with the consumer to complete activities necessary to maintain consumer eligibility for services.

12. Facilitate multiple care aspects (case coordination, information sharing, etc.)

Documentation and Regulatory Compliance

1. Complete documentation in accordance with Chapter 2380 regulations, ODP requirements, and agency policy.

2. Maintain accurate, timely, and confidential consumer records.

3. Ensure assessments, progress notes, incident documentation, attendance records, and service documentation are completed within required timelines.

4. Assist with the development and review of annual assessments and ISP recommendations.

5. Monitor documentation for compliance with licensing and regulatory standards.

6. Participate in internal audits, licensing reviews, and quality assurance activities.

Advocacy and Individual Rights

1. Promote and protect individual rights in accordance with Chapter 5100 and Chapter 2380 regulations.

2. Ensure individuals are treated with dignity, respect, and consideration.

3. Advocate for informed choice, community participation, and self-determination.

4. Report suspected abuse, neglect, exploitation, or rights violations immediately according to agency policy and state regulations.

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Behavioral and Clinical Support

· Support implementation of behavior support plans, risk mitigation strategies, and therapeutic recommendations as applicable.

· Collect and review behavioral or programmatic data when required.

· Collaborate with behavioral specialists, clinicians, and program staff to ensure continuity of care.

· Monitor for changes in medical, behavioral, emotional, or functional status and communicate concerns appropriately.

· Health and Safety Responsibilities

· Monitor consumer health, safety, supervision, and environmental needs.

· Participate in emergency preparedness procedures and incident response activities.

· Ensure consumers receive the required supervision levels identified in the ISP.

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Staff Collaboration

· Provide guidance to direct support professionals regarding ISP implementation and documentation expectations.

· Assist in training staff on consumer-specific programming and support needs.

· Communicate programmatic concerns to supervisory personnel promptly.

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Required Skills and Abilities

· Strong organizational and documentation skills.

· Ability to maintain confidentiality and professional boundaries.

· Effective verbal and written communication skills.

· Ability to work collaboratively with interdisciplinary teams.

· Ability to prioritize tasks and meet regulatory deadlines.

· Proficiency in electronic documentation systems and Microsoft Office applications.

· Develop effective working relations and cooperate with the interdisciplinary team throughout the case management process.

· Arrange coordination of services with social services, health, and governmental agencies.

· Record case information, complete all necessary forms accurately, and produce statistical reports.

· Promote quality and cost-effective interventions and outcomes

· Adhere to professional standards outlined by protocols, rules, and regulations.

· Attend meetings and trainings as required by the Center Director and/or the state.

· Review ISPs to determine if interventions and activities work as planned.

ADDITIONAL REQUIREMENTS:

Meet the physical requirements of working with consumers with disabilities.

Requirements:

· Must have completed a first aid and CPR certificate or will obtain the certification within 90 days of employment.

· Possession of a valid Pennsylvania Driver's License, State automobile insurance, and a DMV printout.

· Must be fingerprinted and have such records filed with authorized state authorities.

· Completion of physical and substance abuse screening upon offer of employment.

· Successful completion of TB screening upon employment and annually thereafter.