Description

We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience. At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.

POSITION SUMMARY

CVS Health is looking for a ServiceNow CMDB Engineer to design, implement, govern, and continuously improve the ServiceNow Configuration Management Database (CMDB). The role ensures accurate CI data, reliable relationships, and strong data quality to support ITSM, ITOM, SecOps, and enterprise service management. The ideal candidate has deep hands‑on CMDB experience, strong technical and analytical skills, and expertise in discovery, service mapping, and configuration management best practices.

What We Expect of You -

• CMDB Design & Implementation

• Design, implement, and maintain the CMDB aligned to ServiceNow CSDM.
• Define CI classes, attributes, relationships, and lifecycle states for service visibility and operations.
• Configure and govern Identification and Reconciliation Engine (IRE) rules to ensure CI accuracy, uniqueness, and data integrity across sources.

• Data Quality & Governance

• Establish and enforce CMDB data quality standards (completeness, correctness, compliance).
• Develop dashboards, KPIs, and health reports to monitor accuracy and maturity.
• Lead audits, data reviews, remediation, and continuous improvement to keep the CMDB a trusted system of record.

• Discovery & Service Mapping

• Configure, maintain, and optimize ServiceNow Discovery, Service Mapping, and ITOM integrations.
• Troubleshoot discovery errors, data conflicts, and CI relationship issues.
• Optimize schedules, credentials, probes, and patterns to maximize coverage and accuracy with minimal impact.

• Collaboration & Enablement

• Partner with ITSM, ITOM, SecOps, infrastructure, and application teams to align CMDB usage with business and operational needs.
• Provide guidance, documentation, and training on CMDB processes, data models, and best practices.
• Support platform upgrades, testing cycles, and continuous improvement across the ServiceNow ecosystem.

• Integration & Automation

• Integrate the CMDB with cloud platforms, monitoring tools, asset systems, and CI/CD pipelines.
• Design automations and workflows to maintain CI accuracy throughout the lifecycle.
• Ensure reliable CMDB data underpins event, incident, change, and problem management.
• Leverage ServiceNow Now Assist / AI (e.g., Agent Studio) to enhance data quality, automation, and insights.

REQUIRED QUALIFICATIONS

• 5+ years of hands‑on ServiceNow CMDB experience in a CMDB or ITOM engineering role
• 3+ years of product knowledge of CMDB architecture, CI lifecycle management, CSDM, Discovery, and Service Mapping
• Certified ServiceNow Certified System Administrator (CSA)

PREFERRED QUALIFICATIONS

• Platform & Process Experience

• Experience with ServiceNow SPM, PPM, or Demand Management.
• Familiarity with agile frameworks (Scrum, SAFe) and backlog management.
• Experience supporting incident, change, problem, event, and service management processes using CMDB data.
• Familiarity with ServiceNow Now Assist / AI capabilities, including Agent Studio.

• Collaboration & Stakeholder Skills

• Excellent customer‑facing skills, with the ability to engage executive stakeholders and external partners.
• Proven ability to collaborate across ITSM, ITOM, SecOps, cybersecurity, legal, compliance, engineering, and operations teams.
• Strong communication, facilitation, and influencing skills across technical and non‑technical audiences.

• Analytical & Delivery Skills

• Strong analytical mindset with the ability to use data, KPIs, and metrics for prioritization and decision‑making.
• Ability to manage multiple priorities in a fast‑paced, complex enterprise environment.
• Demonstrated success working in virtual and geographically distributed teams.
• Excellent problem‑solving skills with adaptability in dynamic delivery environments.

• Certifications

• ServiceNow CMDB Certification
• ServiceNow ITOM Discovery Certification
• ServiceNow Service Mapping Certification
• ServiceNow Agentic AI / Now Assist Micro Certification
• Certified Implementation Specialist -Data Foundations

EDUCATION

Bachelor's degree from accredited university or equivalent work experience (HS diploma + 4 years relevant experience).

BUSINESS OVERVIEW

Bring your heart to CVS Health Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand - with heart at its center - our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an affirmative action employer, and is an equal opportunity employer, as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$83,430.00 - $222,480.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 04/30/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.