Description

Trace Systems


Help Desk Technician 1

US-FL-Tampa

Job ID: 2026-6981
Type: Regular Full-Time
# of Openings: 1
Category: Information Technology
Tampa, FL (Corporate)

Overview

Job Title:  Help Desk Technician 1Job Location: Tampa, FL 

Responsibilities

Trace Systems is actively recruiting for a Help Desk Technician with expertise in Iridium equipment to join our team in Tampa, FL.Duties and responsibilities include:

• Provide support to remotely deployed telecommunications systems, services, and computing equipment. This support includes data, transmission (e.g., satellite, wireless, cable, or fiber), voice, video, and any interoperability/connectivity support requirements for installed computers, voice handsets, and associated peripherals and software.  Limited support for "bring your own device" (BYOD) is included.
• Provide Tier-I support to end users as the entry point for customers by receiving, recording, resolving and/or escalating requests for service or incidents.
• May interact with network services, systems engineering, and/or applications development to restore service and/or identify and correct core problem.
• Escalate more complex problems to next higher tier support level for resolution.
• Monitor trends in problems and questions and seek opportunities to improve support and training processes.
• Responsible for support of multiple information and computing systems to include all documentation, traffic analysis, and system uptime monitoring.
• Provide boundary protection monitoring and reporting for networks through firewall, proxy, and intrusion detection capabilities.
• Produce and deliver network metrics information and reports, as scheduled or directed, for company program management and supported customers.

Qualifications

• Must possess, or be able to obtain and maintain, a U.S. Governmentissued Secret security clearance.
• Due to the nature of the work and contract requirements, US Citizenship is required.
• An ITIL Foundations (v4) certification is required within 90 days of the hire date.
• Strong working knowledge of Microsoft operating systems, products, applications, and hardware/software troubleshooting techniques.
• Ability to operate and maintain large databases supporting equipment inventory, allocation/billing, tracking, and equipment parts database.
• Experience with Microsoft SharePoint.
• This position supports continuous (24/7/365) network operations, must be able to perform shift work, including nights, weekends and holidays.

Desired Qualifications:

• ITIL(V) Foundations
• Help Desk certification: help desk 2000 or HDI certified help desk professionals
• DoD 8570 IAT Level II certification (e.g., Security+)
• IT or network technical certifications (e.g., Network+)
• Experience in Microsoft SharePoint Development
• Experience in Network Operations Center (NOC) operations and environments.

Education:

• High School Diploma required.

Trace Systems:

Trace Systems Inc. was founded to support and defend our nation's security interests at home and abroad whenever and wherever. We provide enterprise IT, engineering, full life-cycle communications, cybersecurity, cloud and virtualization services and solutions to the United States Department of Defense and other federal agencies.   To Apply: We invite you to put your talents to work by joining a growing team of dynamic professionals here at Trace Systems! Be part of a culture at our leading-edge company where you can achieve great things while fostering a satisfying and rewarding career progression. To learn more about our current openings, text 'tracejobs' to 97211 or apply directly through our website at: www.tracesystems.com. #jointracesystems Trace Systems is an equal opportunity employer.  Qualified candidates will be considered without regard to legally protected characteristics.

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