Description

Overview & Position Summary

Litchfield by the Sea (LBTS) seeks an accomplished and service-oriented Director of Security to lead all safety, security, and emergency management operations within our premier residential resort community.

This pivotal role requires a proven leader capable of balancing robust security protocols with the delivery of an exceptional, high-end hospitality experience for owners and guests. The Director will manage a team of 20+/- security professionals, strategically utilizing advanced technology to enhance safety, optimize operations, and ensure a welcoming environment.

 The Director of Security will be part of a small Leadership team in a premier residential resort community that works collaboratively to provide exceptional service while creating a best-in-market workplace and culture.  

 Key Responsibilities

 Strategic Leadership & Culture:

• Develop and execute comprehensive security strategies, safety protocols, and emergency response plans.
• Foster a proactive culture of security awareness and professionalism across all security operations.
• Serve as a key member of the LBTS Leadership Team, collaborating on organizational goals and community enhancements.

Team Management & Development:

• Recruit, train, mentor, schedule, and retain a high-performing team of Gate and Patrol Officers.
• Create a positive and rewarding work environment that drives staff engagement and exceptional performance.

Operations & Vendor Management:

• Oversee daily security operations, including manned gate access control, Unmanned gate access control, vehicle/foot/bike patrols, and continuous surveillance monitoring.
• Manage a $1 million third-party security contract, ensuring the security vendor delivers optimal service and value.
• Explore and recommend alternative security models (e.g., in-house vs. vendor) to improve overall safety, security and operational efficiency.

Technology & Revenue Management:

• Administer sophisticated access control, CCTV, and physical security systems.
• Manage approximately $1 million in annual Guest and Vendor Access Fee income by optimizing software systems for access credential management and fee collection.
• Assess and implement new technologies to streamline access, enhance compliance with community covenants, and improve the resident & guest experience.

Risk Management & Compliance:

• Conduct ongoing risk assessments, security audits, and property inspections.
• Ensure strict adherence to all local/national security laws, fire codes, OSHA standards, and Association covenants/rules.
• Develop site-specific Post Orders and Standard Operating Procedures (SOPs) for staff training and owner education, addressing common issues like golf carts, e-bike usage, and trespassing.
• Coordinate incident investigations and serve as the primary liaison for local law enforcement, fire departments, and emergency services.

Emergency Preparedness:

• Create and maintain a comprehensive, site-specific Disaster Plan, including pre- and post-storm processes and beach/dune restoration coordination.
• Lead crisis communications and coordinate emergency response efforts.

Requirements

Required Qualifications & Experience

• Experience: Minimum 5–7 years of progressive security leadership experience within a premier residential resort community, luxury resort/hotel, or private club environment is essential.
• Leadership: Proven experience in staff recruitment, development, training, and retention.
• Skills: Demonstrated expertise in strategic planning, risk assessment, incident response, emergency procedures, technology management (CCTV/access control), and problem-solving.
• Knowledge: Strong understanding of security laws, fire codes, emergency planning, and business continuity principles.
• Education: High School Diploma required; a degree in Criminal Justice or a related field is preferred. Relevant experience may outweigh formal education. Previous law enforcement or military experience is valued.

Benefits: Outstanding benefit package including- health/vision/dental/life, 401k with 5% matching, 15 paid holidays per year, 4 weeks PTO in 1st year, etc.  Possible relocation reimbursement for highly qualified candidates.  

Please apply by clicking the “Apply” link above and sending a Resume and detailed Cover Letter that aligns your experience with the Job Description.