Description

Job Overview

The Commercial Back Office (CBO) Manager is responsible for the establishment,
leadership, and long-term operations of TDOT’s new Commercial Back Office, created
to support the financial and operational functions associated with the I-24 Choice
Lanes initiative (and additional Choice Lanes projects as assigned.) This senior-level
leader oversees TDOT staff and external partners as they design, configure, and
deploy complex enterprise systems and business processes under the direction of the
Innovative Finance Director.

The CBO Manager serves as a strategic, technical, and operational lead across the full
system lifecycle—facilitating successful delivery of software development, system
integration, testing, implementation, and ongoing operations. This involves
supervising diverse cross-functional teams; coordinating with internal stakeholders;
and delivering high-impact, mission-critical systems on schedule, within budget, and
to defined quality standards.

The CBO Manager will oversee external partners responsible for system integration,
software development, project management, and long-term system operations.
Following system deployment, the CBO Manager will direct ongoing maintenance,
enhancements, performance monitoring, and integration of future Choice Lanes
corridors.

Throughout the program’s lifecycle, the CBO Manager ensures compliance with TDOT
policies—including change management, cybersecurity, and data governance—and
maintains strong alignment with TDOT’s IT Department.

The ideal candidate demonstrates executive-level leadership, expert communication,
and the ability to manage teams operating in a fast-moving, high-visibility
environment. They bring a proven record of success delivering complex enterprise
systems and managing sophisticated operational environments.

Essential Job Responsibilities
Leadership & Stakeholder Communication

• Provide strategic leadership for TDOT’s Commercial Back Office operations, guiding diverse project teams
  and enabling collaboration across divisions.
• Maintain proactive, transparent communication with internal and external stakeholders, including TDOT
  leadership and oversight entities.
• Deliver routine program updates, highlighting major milestones, risks, issues, and key decisions.
• Foster a unified project culture emphasizing accountability, performance, and shared ownership.

Project Delivery & Technical Oversight

• Serve as TDOT’s lead representative for assigned Choice Lanes initiatives, overseeing the development and
  execution of detailed project work plans, risk registers, resource plans, and budgets.
• Monitor progress against established schedules, identify and resolve technical or operational issues, and
  ensure adherence to system requirements.
• Translate business needs into functional and technical specifications when serving in a Business Analyst
  capacity.
• Establish and maintain standards for project documentation, system configuration, testing protocols, and
  reporting.

Contracting, Procurement & Partner Management

• Lead and oversee the full lifecycle of procurements and contracts supporting the Commercial Back Office.
• Participate in the development of scopes of work and evaluation criteria; serve on selection committees;
  coordinate procurement activities with relevant TDOT departments.
• Manage the performance of contracted partners, ensuring deliverables meet required quality, schedule, and
  budget expectations.
• Evaluate contract compliance, document performance, and recommend corrective action when necessary.
• Prepare routine contract performance reports for TDOT leadership.

Compliance, Risk & Financial Management

• Ensure adherence to TDOT policies, including the TDOT Change Control Policy and Information Security
  Policy.
• Integrate updated cybersecurity, privacy, and risk-mitigation safeguards into project planning and system
  management.
• Coordinate with TDOT budget staff to secure project funding, establish encumbrances, and monitor fiscal
  performance.
• Identify and assess operational, financial, and system risks; recommend mitigation strategies; ensure visibility
  across TDOT leadership.

Requirements

Qualifications
Required:

• Bachelor’s degree in business management, finance, technology management, or a related field.
• Eight (8) years of progressively responsible experience in a related field.
• Two (2) years of demonstrated leadership or supervisory experience.

Preferred:

• PMP Certification
• Experience overseeing complex enterprise system implementations or revenue-related operational platforms
  is strongly preferred.

Ideal Candidate

The ideal candidate is a strategic, influential leader with a strong command of organizational management,
operational planning, and cross-functional collaboration. They demonstrate:

• Advanced team building and communication skills.
• Mastery of supervision, organizational design, problem solving, and conflict resolution.
• Ability to lead diverse technical and operational teams toward shared goals.
• Strong understanding of relevant business processes, operational frameworks, and system development
  practices.
• High emotional intelligence and exceptional decision-making ability.
• Ability to manage multiple priorities in a fast-paced, high-stakes environment while maintaining accuracy and
  composure.
• Skill in developing and nurturing partnerships across internal divisions and external organizations.